Debit Card Safety
Our focus is on providing you with a positive banking experience. That also extends to protecting you and your accounts.
Before traveling, we recommend you:
- Call us at 304-522-6400 and inform us of the dates and locations you will be traveling with your card.
- Carry more than one form of payment (debit card, cash, credit card, traveler’s checks, etc.).
- Call 1-866-546-8273 immediately if your card is missing.
It is also a good practice to confirm what phone numbers the bank has on its records as we will call you in case our system flags one of your transactions as potentially fraudulent. PLEASE NOTE: When our fraud department calls you, they will only verify your transactions. They already have your information and would not need to ask you for your card number, PIN or other personal information.
NEVER GIVE OUT YOUR CARD NUMBER OR PERSONAL INFORMATION TO UNKNOWN CALLERS.
We are grateful that you trust us with your banking needs, and please be assured that we appreciate your understanding and realize the frustration that this may cause. Unfortunately, these practices have become necessary in order to prevent and limit the fraud that is occurring that is largely due to widespread data breaches such as those at Wendy’s, Target, Michael’s, etc.
Should you have any questions, please call any of our customer service representatives at 304-522-6400. Thank you.